Terms & Conditions

Last updated: December 2025

These Terms and Conditions ("Terms") govern your use of the Study Right Limited website and the tutoring services we provide. By using our website or booking our services, you agree to these Terms.

Study Right Limited (Company number 09213448) is a registered childcare provider operating tutoring centres in Tottenham and Walthamstow, North London. Our registered office is at 87-89 Wood Street, London, E17 3JX.

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1. DEFINITIONS

"We", "us", "our" refers to Study Right Limited
"You", "your" refers to the parent, guardian, or student using our services
"Services" refers to tutoring, assessments, enrichment clubs, and educational programs
"Student" refers to the child or young person receiving tutoring
"Centre" refers to our physical tutoring locations in Tottenham and Walthamstow

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2. USE OF WEBSITE

2.1 Eligibility
Parents and guardians must be 18 years or older to book services on behalf of students. Students aged 16-18 may book with parental consent.

2.2 Accuracy of Information
You agree to provide accurate, current, and complete information when booking assessments, making enquiries, or enrolling in our services.

2.3 Website Content
All content on this website, including text, images, logos, and materials, is owned by Study Right Limited and protected by UK copyright laws. You may not reproduce, distribute, or use our content without written permission.

2.4 Acceptable Use
You agree not to:
• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Upload malicious code or viruses
• Harass or abuse our staff through any communication channel
• Misrepresent your identity or affiliation

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3. BOOKING AND ASSESSMENTS

3.1 Free Assessments
Free assessments are offered to evaluate student needs and recommend appropriate programs. These are subject to availability and must be booked in advance through our website or by contacting us directly.

3.2 Booking Confirmation
All bookings made through Calendly, Pebble, or other booking systems are subject to confirmation. We will contact you to confirm your appointment within 2 working days.

3.3 Rescheduling and Cancellations
• You may reschedule or cancel assessment bookings with at least 24 hours' notice
• Failure to attend without notice may affect future booking availability
• We reserve the right to reschedule appointments due to staff availability or centre closures

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4. TUTORING SERVICES

4.1 Service Description
We provide group tutoring across key stages (KS2, KS3, KS4, A-Levels) in subjects including Maths, English, Science, and 11+ preparation. Class sizes, tutor ratios, and specific offerings vary by centre and program.

4.2 Enrolment
Enrollment is confirmed upon:
• Completion of our application form
• Payment of first month's fees
• Agreement to our terms and conditions
• Provision of any required medical or special educational needs information

4.3 Class Allocation
We allocate students to classes based on age, academic year, assessment results, and school attended. We reserve the right to move students between classes to ensure appropriate learning levels and class dynamics.

4.4 Service Limitations
While we strive for excellent results, we cannot guarantee specific exam outcomes or grade improvements. Academic progress depends on multiple factors including student effort, attendance, and home study.

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5. PRICING AND PAYMENT

5.1 Fees
Current monthly fees are - all depending on number of weekly lessons:
• KS2 & KS3: £95-345 per month 
• KS4 (GCSE): £99-£370per month
• A-Levels: £120-£450 per month

Pricing is paid monthly and based on 1.5-hour sessions. Full pricing details are available on our website and at our centres.

5.2 Payment Terms
• Fees are charged monthly in advance
• Payment is due by the 1st of each month
• We accept bank transfer, childcare vouchers, and other approved payment methods
• Late payments may result in suspension of services

5.3 Childcare Grants and Vouchers
We are registered childcare providers accepting:
• Childcare Grant (up to 85% of fees for eligible families)
• Tax-Free Childcare (up to £2,000 per child annually)
• Universal Credit (up to 85% of fees for eligible families)

Eligibility and processing of these schemes is the responsibility of the parent/guardian.

5.4 Price Changes
We reserve the right to change our pricing with 30 days' written notice to enrolled families.

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6. CANCELLATION AND REFUNDS

6.1 Notice Period
• Ongoing tuition requires one full month's written notice to cancel
• Notice must be given by the 1st of the month to avoid charges for the following month
• Email notice to tottenham@studyright.co.uk or walthamstow@studyright.co.uk

6.2 Refund Policy
• No refunds for missed sessions due to student absence
• Proportional refunds may be provided if we cancel sessions due to staff unavailability or centre closures
• Free assessment bookings are non-refundable if cancelled with less than 24 hours' notice

6.3 Session Credits
We do not typically offer make-up sessions for student absences. In exceptional circumstances (extended illness, family emergencies), we may offer session credits at our discretion.

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7. ATTENDANCE AND BEHAVIOUR

7.1 Attendance
Regular attendance is essential for student progress. Repeated absences without communication may result in reallocation of the student's place.

7.2 Punctuality
Students should arrive on time for sessions. Late arrivals may result in reduced session time as we cannot extend beyond scheduled class hours.

7.3 Student Conduct
Students must:
• Behave respectfully toward tutors and other students
• Follow centre rules and safety procedures
• Bring necessary materials to sessions
• Complete assigned homework

7.4 Disciplinary Action
We reserve the right to suspend or terminate services without refund if a student's behaviour is disruptive, disrespectful, or poses a safety concern.

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8. HEALTH AND SAFETY

8.1 Medical Information
You must inform us of any medical conditions, allergies, or special educational needs that may affect your child's participation in our programs.

8.2 Emergency Contact
You must provide accurate emergency contact information and keep this updated.

8.3 Illness
Students who are unwell should not attend sessions. We reserve the right to send home students who appear ill during sessions.

8.4 Safeguarding
We are committed to safeguarding all students. All tutors undergo DBS checks. We follow relevant safeguarding policies and procedures.

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9. DATA PROTECTION

9.1 Personal Information
We collect and process personal data in accordance with UK GDPR and our Privacy Policy. By using our services, you consent to this processing.

9.2 Photography and Marketing
We may take photographs at our centres for marketing purposes. We will always request explicit consent before using any images featuring identifiable children.

9.3 Data Sharing
We do not sell or share your personal data with third parties except as required for service delivery (e.g., booking systems, payment processors) or as required by law.

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10. INTELLECTUAL PROPERTY

10.1 Website Content
All materials on our website, including logos, branding, text, images, and course materials, are owned by Study Right Limited or used under license.

10.2 Course Materials
Any materials provided to students (worksheets, resources, etc.) are for personal educational use only and may not be reproduced, shared, or sold.

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11. THIRD-PARTY SERVICES

11.1 Booking Platforms
We use third-party services including Calendly and Pebble for bookings. These services have their own terms and privacy policies which apply to your use of those platforms.

11.2 External Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

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12. LIABILITY AND DISCLAIMERS

12.1 Limitation of Liability
To the fullest extent permitted by law, Study Right Limited is not liable for:
• Indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunities
• Damages arising from student absence or withdrawal
• Results of external examinations (SATs, GCSEs, A-Levels, 11+)

12.2 Service Availability
While we strive for continuous service, we do not guarantee uninterrupted access to our services. We may suspend services for maintenance, holidays, or unforeseen circumstances.

12.3 Educational Outcomes
We provide high-quality tutoring but cannot guarantee specific educational outcomes, exam results, or school admissions.

12.4 Maximum Liability
Our total liability for any claim relating to our services is limited to the total fees paid by you in the 3 months preceding the claim.

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13. CENTRE CLOSURES AND HOLIDAYS

13.1 Scheduled Closures
Our centres follow school term dates and close during:
• Christmas holidays
• Summer holidays (partial closure, some programs may run)

13.2 Bank Holidays
Centres are typically closed on UK bank holidays.

13.3 Emergency Closures
We reserve the right to close centres due to severe weather, public health concerns, or other emergencies. We will provide notice where possible.

13.4 No Fee Adjustments
Monthly fees remain the same regardless of scheduled closures and are calculated as an average across the academic year.

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14. CHANGES TO SERVICES

14.1 Timetable Changes
We reserve the right to change class schedules, tutor assignments, or centre locations with reasonable notice.

14.2 Program Changes
We may modify, discontinue, or introduce new programs and services. Enrolled students will be given notice of significant changes.

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15. COMPLAINTS AND DISPUTES

15.1 Complaints Procedure
If you are dissatisfied with our services:
1. Contact your centre manager directly: tottenham@studyright.co.uk or walthamstow@studyright.co.uk
2. If unresolved, escalate to: walthamstow@studyright.co.uk or call 020 8509 8162
3. We will respond to complaints within 10 working days

15.2 Dispute Resolution
We encourage resolution through direct communication. If a dispute cannot be resolved informally, both parties agree to attempt mediation before pursuing legal action.

15.3 Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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16. TERMINATION

16.1 Termination by You
You may terminate services at any time by providing one month's written notice as outlined in section 6.1.

16.2 Termination by Us
We reserve the right to terminate services immediately without refund if:
• Fees remain unpaid after 14 days
• Student behaviour violates our code of conduct
• You breach these Terms in a material way
• Providing services becomes impractical or unsafe

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17. GENERAL PROVISIONS

17.1 Entire Agreement
These Terms constitute the entire agreement between you and Study Right Limited regarding use of our website and services.

17.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

17.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment
You may not transfer or assign your rights under these Terms. We may assign our rights and obligations to another entity with notice to you.

17.5 Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance.

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18. CONTACT INFORMATION

For questions about these Terms and Conditions:

Study Right Limited
87-89 Wood Street
London, E17 3JX

General Email: walthamstow@studyright.co.uk

Tottenham Centre: tottenham@studyright.co.uk
Walthamstow Centre: walthamstow@studyright.co.uk

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By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.